There is no money refund policy.
After QC is approved, the refund (minus ₹200 delivery fee) is credited to your SAGEX wallet.

Quick Summary

• Return request window: Within 48 hours of delivery
• Pickup scheduling: Within 48 hours of return confirmation
• Transit time: Returns reach our warehouse in 3–5 working days
• Refund method: Credited to the SAGEX LIFE Wallet after Quality Check (QC)
• Return fee: ₹200, deducted from the refund amount
• Overall timeline: Typically 6–7 working days from pickup to refund

Product Condition & Quality Check (QC)

Returned items must be:

• Unused and unwashed
• With original tags intact
• In original packaging

All returned products undergo a Quality Check (QC) upon arrival at our warehouse.

• Items that fail QC are not eligible for a refund
• In certain cases, partial refunds may be issued at our discretion

Refund Method

• Refunds are issued only to the SAGEX LIFE Wallet
• Once QC is approved, refunds are processed within 24–48 hours
• Wallet balance can be used for future purchases on SAGEX LIFE

Return Process — Step by Step

1. Request a Return

Email us at sagexlife9@gmail.com within 48 hours of delivery
or DM us on Instagram (update handle if needed) with your order details.

2. Pickup Scheduled

A delivery partner will collect the item within 48 hours of confirmation.

3. In Transit

The return shipment reaches our warehouse in 3–5 working days.

4. Quality Check (QC)

QC is completed within 24 hours of receiving the parcel.

5. Refund Issued

If QC is approved, the refund (minus ₹200 return fee) is credited to your SAGEX LIFE Wallet.

Return Status Explained

Return Requested
We’ve received your request. You may still edit or cancel it.

Return Booked
Pickup scheduled within 48 hours. Refund after QC (₹200 fee applies).

Return In-Transit
Parcel is on the way to our warehouse.

Return Delivered / Pending Refund
Parcel received and under QC (up to 24 hours).

Return Closed
Refund completed. For any queries, email sagexlife9@gmail.com